Dear user,
I have a question.
Diagnosing the error is quite challenging, and it seems to only occur sporadically for two users. I suspect it may have something to do with the user account, which is why I need some more detailed information.
When you first encountered the error, did you delete your user account from the server using the available option in the settings section of the app?
Is the Google email account you used to log into the mobile app the same as the one you use to log into this website (you don’t need to write it here)?
Could you try logging into the mobile app with a different Google account to see if that works?
Another option could be to delete your user account from the website, but I’m not sure if that will have any effect. If all else fails, we can try that.
Best regards,